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We’re sure you’re going to love your products, but if you unpack it and find out that it somehow does not meet your expectations and it isn’t right for you, you should send us an email to firstname.lastname@example.org immediately, so we can check and authorize the return. You have 14 days from the delivery date to inform us about your order cancellation and 30 days to bring your return to the post (it needs to be postmarked within these 30 days).
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please include all pieces, parts, and documentation with your return. To complete your return, we ask that you provide a receipt or proof of purchase.
Please keep in mind that we are not able to directly exchange goods so if you decide you would like a different product you will need to return your order and place a new one. Once the goods are returned to us in the original and unused condition we will quality check them and process a refund for the goods. Depending on the original payment it may take a few weeks to see the refund on your account.
If you decide to return the purchased products, send us an email at email@example.com and send your items to:
- If you purchased a product in the USA send us an email at firstname.lastname@example.org
for further instructions.
- If you purchased a product in EU country:
Volčji Potok 44J
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs and customs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
In an unlikely event that you receive a flawed product, please send us an email at email@example.com with images documenting the flaw you discovered within 7 working days of the delivery date. We will inspect each complaint individually and replace the flawed part if discovered that replacement should take place. We will cover the costs of product and shipping in such event.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
More information about refund and return policy in our Terms of service